I have ordered way back without any problem, however this year........I have 2 delivery address logged on my 365games account. I paid for an order using paypal, same addresses also logged with paypal. After they received payment, I had an email saying I needed to verify my address by going to facebook, or scanning a utility bill, licence etc. .I thought it was a scam email, so I contacted them using my verified email address, they said it wasn't a scam message and my Bank was wanting this information. What rot...emailed them back saying that paypal was used and everything was already verified and didn't have to do this with other sites/shops......few days later, their automated system cancelled the order, very good customer support (NOT). That's them not getting used ever again. Shame.