Let me be clear from the start that this is only a 4* review as this company only seems to respond to 4 or 5 star reviews on this site, rather that the customers they have let down and actually need to hear from them. *THIS IS NOT A GOOD COMPANY!* Ordered a book from them almost two weeks ago. Not only do they mislead customers by not including VAT in their advertised prices, they are also incapable of keeping their promises. In multiple places it states that 'delivery will be within five to ten working days'. As I said have now been waiting almost two weeks, with zero correspondence from the company beyond the initial confirmation of my order. Have contacted them through their online form - three days ago - no response. Have tried their pointless phone number, the one listed below. There are five options on their automated service. Opt.1: Customer Services - no one to speak to, leave a message. Opt.2: Commercial - a thirty sec jingle, then hangs up on you. Opt.3: HR - no one to speak to, leave a message. Opt.4: Trade - a thirty sec jingle, then hangs up on you. Opt.5: Accounts: a thirty sec jingle, then hangs up on you. Why even have a number if you have no staff to speak to? While I accept that logistics can be nebulous at times; bad customer service isn't acceptable. I want my money back.