Avoid this company at all costs. Ordered an £190 ps5 pad and paid extra delivery charge to get it on next day delivery. It didn't turn up so messaged on the chat and emailed them and they said it had been delayed but would come the next day. Still didn't turn up messaged again and they refunded £3.99 delivery charge but said I couldn't have a full refund because the item had already been picked so I just had to wait. 4 days pass and still no update, message or email telling me what's going on so I email and message on the chat again and they say oh sorry it looks like we can't give you a date when it's being shipped now so we can refund you (even though I'd been told that the order had been picked) OK great I finally get a refund. Waited 5 days still no refund so AGAIN emailed and messaged in the chat and the same customer service person who told me she had issued my full refund a few days before said oh I'm sorry it looks like your refund didn't go through on the system so I'll have to manually do it again.. im now told I have to wait another 3-5 days AGAIN and I SHOULD get my refund. Not you will get your refund, just I should get it.. as I'm writing this review for this pathetic company I'm still £190 down and waiting another 3-5 days.. please do not use this company even if they have the item your after for abit cheaper than everyone else. Go and pay that extra bit and you'll be glad you did. This is by far the most incompetent company I have ever dealt with, customer service is horrendous, no phone number to ring, only a stupid little chat feature on there website. I'll never use them again.