I helped my 10 year old customize a glove. Later, he accidently changed the size from a 10.75 to 10.25. with such a minor change, I did not recognize that it was changed until after the order was submitted. I reached out early the next morning, which was a saturday and was about 6 hours after the order was submitted to correct the error. There is no live person to speak to. I never was able to speak to an actual person. Through chat and email, I recevied no helpful response other than to say all orders are final immediately after being placed. So, my son, who was extremely excited to receive his customized glove is now very sad. This should have been handled differently. I understand if it was multiple days later and the glove was already being made, but im certain the glove was not in production 6 hours after it was ordered. I wont order from this company again.