Absolutely dreadful and incompetent company. Twice they sent replacement microfibre steamer mops and both were the wrong ones. My e mail confirmation clearly shows that it is a pack of two and there is a picture of them. They also are attacked with velcro. However, they sent one round elasticated mop and another oval elasticated mop. Stupidly I tried a third time and 17 days later I have not received my order. What did I expect when they can't even count to two. Avoid them at all costs. No means of telephoning them and I guess I can say goodbye to my £25+ Thanks goodness it wasn't more than that amount.