Would give zero if I could. Stay well clear! Ordered a new glass top of an induction cooker. Was told item not in stock but you will have it in 28 days. Had to get in touch with them after 8 weeks. No way of calling them, if you try to do online chat then soon as you say its a query about and order it comes up with a message that no operators are available so I said it was to place an order and as if by magic operators were available! They don't respond to emails. Told me it will be another month and a half so just asked for to cancel and refund. No confirmation sent so will chase. Wish I had seen all the negative feedback before order but you live and learn I guess.