Same experience as most below. I cancelled an order for which I had waited for several weeks - eventually it was no longer needed. They claimed that 'Connect Distribution Services' had gone bust, had been taken over by Screwfix, and that I would get a Screwfix voucher within 10 days. No sign after 3 months and numerous fob off webchats and emails. Suddenly the long-cancelled product appeared and I duly returned it, but nothing has been heard since and it's a month since they should have received it. Obviously they have no intention of reimbursing my money. Deserve no stars at all.