Spare brush ordered for scrubber dryer ordered 29th October, nothing has yet arrived and still no tracking number on their site. You can't call anyone as they have no phone lines, so your options are Live Chat, which is truly dreadful, always busy, or email and await a response in 2 working days. I find that companys that handle things well when things go wrong are normally the good ones, 4ourhouse are NOT one of those. Judging by reviews on here I'm not the only one. We seeking recompence through our credit card company. Are the Trust Pilot reviews also a scam then I wonder.