I ordered the two items for my washing machine. The items came and only one of the shock absorbers fitted into the washing machine. I wrote a letter explaining that I want a replacement on one of the shock absorbers as the pins would not go threw the hole was small. I put the original shock absorber back into its original pouch and I also wrote saying that I am putting my shock absorber into a jiffy bag to explain the reason and for them to see the difference between the wholes. I filled in a returns form for one item and sent the letter with the two items back. I received a email saying that I am being refunded for the two shock absorbers that I returned. I rang and spoke to a lady over the phone she says that they dont read any letters they just refund you the items. I said I understand but, I am being refunded for two which I did not wanted I wanted a exchange. Basically she doesnt know and was informed to order a new ones. I find this very unprofessional. This has cost the company money which nobody seems to care about. I am going to order the products that I need which I am grateful for however, I am dissappointed with the way they dont care much about the company they work for. They could of sent a email or called to say I have received your letter and items what would you like to do and try to resolve the issue. Very dissappointed annoyed with staff and people who work for a company and they dont care no wonder the company starts cutting back on staff and wages because of staff inconpetence of not looking after the company.