I understand the lock down is hard on everyone and that the click and collect is new to some. I ordered a trainer and a matt and was notified pretty quick that it is ready to be collected which I was extremely happy with. The issue came when I arrived at the store, the number on the door did not work so myself and another customer waited at the door. People behind the counter saw us but did not come to the door to assist. Another person from inside walked up to the door and opened it to let a colleague out and did not make any effort or contact to ask if he could help us. After 20min I decided to call the number I received the text from and the gentleman was very friendly and immediately came to the door with my purchased goods.