I was a little bit disappointed with price of parts for what is a decent but fairly old winter bike (2013, Specialized Allez Sport) Tyres 64 bucks each and new chain and felt I was being held captive like a car dealer over a service. But to be fair I was called up and we discussed it on the phone so ultimately my call. Turning to the service this was excellent and I was really pleased with Jorge and his work. He was attentive knowledgeable and I would use him again, exhibits a positive work ethic in what is a fairly hot and dark work environment. 99 Bikes should make the space larger and improve ventilation for the workshop staff. The store needs reconfiguration IMHO probably a victim of their own success rather than managements desire to keep costs down