I purchased a new bike and the staff member didn't set up the air fork suspension for me, nor did he even give me the service envelope with the manual in it! He just gave me my bike and that was it. No mention of future servicing or anything in regards to after sales support etc. I only know this as I took my new bike in to my local store yesterday in Osborne Park as it was making some weird scraping noises. The staff member was amazing in going through everything with me – how it should have been done when I purchased my bike. Very poor customer service from your Joondalup store! I also complained online and received no follow up from this store.