This is the second time I've addressed my rating, seems no-one really reads or cares to really follow up on this customer service issue I first outlined. I ordered a helmet from the Alexandria store which according to your website was in-store available so 'click & collect' I presumed would have been straight forward. I had sent an enquiry through your website a few days later from order date querying slow delivery. A week later I was still waiting to receive a text saying my helmet was ready for pickup. Given I live 5mins from the store I walked over & was able to pickup the helmet. The problem seemed to be that your inventory is not being updated to your website, in fact the helmet wasn't available at Alexandria despite being listed as there. If I'd know that I'd have ordered from a store that had one & driven to get it. I appreciate with COVID restrictions etc trading is difficult but I don't see how you are doing yourselves any favour if a comparatively simple transaction like click & collect (not click & post out or service etc) blows out.