Ordering process was straightforward. Website easy to use. Order assembly and availability was excellent. Pick up arrangements could have been better. Understandably stores have needed to adapt quickly to a Covid lockdown environment however collection process was not ideal. I arrived at store where there was appropriate measures in place, QR codes, sanitiser, open door and table blocking entry indicating pick up point. I then waited approximately 10minutes while two people at counter attended to phone calls and person in workshop went to & from counter. Ultimately product was provided. This is not intended as criticsm of any of the staff who are operating in a constrained and, I expect, low revenue environment however the customer service approach in a Covid environment could be improved.