Hard to fault. I bought on the strength of the James Hoffmann video review. He wrongly said that the heat transfer plate included works for induction hobs. This is actually an additional purchase. He talked about water spitting out of the chimney - I've not had this at all. He talked about damaging an o-ring - I'm wondering if he forgot to release the pressure in the boiler chamber by pressing on the safety valve before unscrewing. The machine is heavier that I imagined, but it feels well made and suggests durability. Ordering and delivery (to France) were faultless. I'm still playing with induction heat settings/ timings and have yet to move to grinding my own beans. The ready ground coffee I'm using may well explain the smaller than expected crema that I have so far. In short, hard to fault.