Items arrived well packaged (3 boxes), ordered on a weekend and was delivered on the Tuesday. Units easy to assemble (this was two separate units joined together) so use the instructions for joining multiple units. I was missing one screw in the hinge (this was already in a unit piece so wasn't missing from the bags with screws in), so contacted Av4home to let them know it was missing and that I would try to get one from a local store, they said they would get it sent out to me which they did and it arrived next day (was good as it was a machine type screw and nowhere local had anything similar). Great customer experience will definitely use again.