This review is about my stay @IBIS BUDGET CANBERRA I never thought I would write a review, I have never done it before, but this one is worth my time. It was the most horrific stay and I wish no-one goes through such traumatic experience. We booked for 5 nights (paid in advance), stayed the first night at my partners insistence. After 13 hours of driving my partner was very tired and I too. We booked a Queen bed accommodation and were offered initially a king single bed that was best suited for people with disability, so we requested another one and was given a double bed with a bunk bed on top, we accepted it because we were told that the room that we booked was given to someone else. All their rooms are unclean, no chairs to sit on, a very dirty plastic stool, nothing was clean, there was a bug in the toilet, shower dirty, all rooms are very, very small, photos are deceiving. So, no ethics, no satisfactory customer service just right there. At time of going to bed I tried to get in bed but I did not notice the wooden bunk bed right in front of me and hit my head so hard that I nearly passed out. My forehead was very swollen and badly bruised! It was very late and when I went out to the Office which was just outside the room, there was no-one but most importantly there was no first aid kit or an emergency phone. The next day it was a Sunday and there was no Pharmacies opened. I understand that it's a budget hotel and my partner wanted to stay closer to the convention he was going to; but there is total negligence, lack of duty of care, poor customer service, unclean, the list is endless. The next day we asked for our refund because we were not going to stay one more night there, unfortunately it was prepaid and we had to get refunded; one of the remaining 4 days was refunded, the General Manager said that he organised 2 of them and to contact another booking agency for one of the days but we never got any refund, I did contact Expedia which he said has organised the refund for us but Expedia had no knowledge of such bookings, also the third agency, Webbed, had no record of the booking. I went through traumatic days also trying to contact all those agencies. I tried to call the hotel to explain my situation but never got an answer. I am still unwell with the big bruise on my head and a sore eye after almost a month now and they kept the 4 days book paid (VERY POOR CUSTOMER SERVICE). IT'S A HEALTH HAZARD! Keep away from them. I couldn't wait to get out of there! They are lucky I give them 1, this hotel deserves nothing.