Very sneaky and underhand Been a member for a few years now and found them pretty good until today. Went to Ola e a booking with our usual hotel for 5 rooms. Decided to call them as it was multiple rooms and asked them to email me an offer. I specifically asked if they could break down the price of each room which they did on the email they sent to me. Only after mistake on the booking I called them to amend it and they said they would need to send a brand new quote. This is when I discovered that the total price wasn’t what was listed on the email and actually included an extra charge on one of the rooms which wasn’t listed anywhere. Unless you had a calculator to tally up the amounts you would never have known. I wax on the phone with an agent for over 1 hour trying to understand the extra charge. Basically the extra charge is there and included to the total price but not listed anywhere. This is surely not prohibited as I specifically asked for a breakdown of the cost. This is very very sneaky and an underhand way of doing business in my eyes. People beware of the costs from these guys and always tally up the amount yourself. Get it sorted Accor and be a bit more transparent with your prices.