Booked accommodation & transfers with Alpha-rooms for August 2021 plus flights with EasyJet. EasyJet then pulled out of Newcastle so no flights but got our money transferred back. Cancelled accommodation & transfers with Alpha-rooms £800 deposit in Sept 2020. Nothing but fight with them since. Promised refund via a Sept email in 6-8 weeks but was then told it was for a credit note that I had to use against another booking with these back street thieves & muggers or I'd have to wait till next August 2021 to request again for my money back. Stay clear because the way they've acted this year they'll be out of business next year. Customer support is rubbish - just keep telling you that's all there is so take it or leave it! If you book with these you might as well open your window & throw your money out into the street.