booked a hotel on the thursday 12 november only to find out the spanish goverment had imposed a 72 hour covid test before entering the country.phoned to cancel but was left on hold for 75 minutes before realising no one was going to take the call so i hung up.i phoned next day at 8 am and was left on hold for another 30 minutes before i hung up.I then asked my son to get in touch via facebook who said they would be in touch on saturday 14th nov but it never happened.He contacted them again on the monday and again was promised they would contact me but suprise suprise it never happened.it took 10 minutes to book the hotel but impossible to contact for a refund.cannot cancel on my account because booking reference has not been confirmed so will not recognise the number.customer service an absolute joke.