NIGHTMARE COMPANY Arrived at Hotel only to find out it was closed and had been for 4 weeks previously, Tried to call the emergency number but couldn't get through. Had to book another hotel at my own expense. When i eventually got through the next day i was told i would get a refund, Returned from holiday and was then told (after several telephone calls) to write to customer support. Still no refund. Company using stalling tactics not to refund. Terrible company to deal with. Eventually got refund through credit card company who were excellent. USE THIS COMPANY AT YOUR OWN RISK