Absolutely disasters to deal with... Received email from Aer lingus start of November that my flight had been cancelled for 29th December so was told I would be refunded throw the agent which was alpha rooms I have been ringing almost everyday spoke to atleast 10 different customers service employees jasmine, Lauren Benjamin Mike Hanson kenneth Stanley ANNA ( AND ESPECIALLY REEVES WOULD PROMISE YOU THE WORLD) And today was told the same old stories they haven't received the refund from Aer lingus or that you will have to wait 1 year till fligt was ament to go or we will give a voucher or 3 months till fligt has gone money will be give back that was by floor supervisor Mike which was the only email in writing of alpharooms . Know Stewart greene the manager has told me to be patient for couple more days and all phone calls recorded they have been given me every excuse not to give me my money back €1800.00 know over 6 months waiting still waiting.. ABSOLUTE JOKE STAY WELL CLEAR