Hate even giving 1 star Deserve nothing When could get through, lied too told I would receive refund and never received Was to travel in April 2020. Understandly CoVID affected this. It was flight and hotel deal. Owed nearly €2,000 No option given had to accept PRCN - Protected Credit Note until March 2021, despite Ryanair notifying me that they had refunded Alpharooms over €1300 back in August 2020. Things happen and COVID is unprecedented but other retailers and holiday firms reacted in an honest and open manner Yesterday 1 hour 20 mins waiting on phone to get through but no answer. Another email sent that wil not be responded too. Only option left Small Claims Court Never ever use them. Can not even say services as you would need to be able to access a service for it to be a service. Like CoVID keep your distance from them