Dreadful company. I purposely chose to book an apartment with free cancellation up to 5 days before departure. When I realised that Portugal was going to go on the amber list, I emailed to cancel so many times I’ve lost count, and also phoned dozens of times with no response. In the end I had to cancel my credit card so they couldn’t take the money from my account and I have since had invoices for the final balance!! I have sent another three emails informing them that I have proof that I booked as with free cancellation but have had no response. Avoid like the plague