If '0' stars would be an option this is what this mess should get. We booked our holidays last Feb to fly to Gran Canaria in May 2020. Holiday cancelled due to to Covid 19.When this all happened Alpharooms just switched off their phone lines! We were forced to accept the voucher for the accommodation, valid until 31st May 2021, after that date we were to be able to request a cash refund. All great...but... they do not pick up their phones, spend ages trying to get through, sent over 20 emails to 4 different email addresses, being completely ignored. STAY AWAY! this place is not worth your time and stress. They have been holding on to our money for over 14 months now and as of today we have not received any updates regarding dates of refunds. We gave them time to refund us until the end of this week. After that, we are taking the case to small claims court.