Coming up 2 years waiting on a refund. I received an 1 email after Today after have been emailing them since March and , this was one response I got after calls and emails again since March .. how they think this is anyway reasonable .. as soon as this becomes possible .. I’m pretty sure I paid you and you should give the money back.. please read below .. anyone who is thinking about using this company maybe think again.. customer service is far beyond disgraceful.. “ Greetings of the day!! Please be assured we do accept you are due a refund and are very sorry you are still waiting for this. Please rest assured you will be refunded as soon as this becomes possible. Once again we are sorry you have had to put up with the delay. Regards Rachel Alpharooms.com To update us please reply to this email rather than call. This will ensure your problem gets dealt with promptly