Myself and my friend (pensioners) travelled to Turkey, in August 21, we paid Alpharooms for transfer from Izmir airport to our hotel. We waited for over an hour for our transfere to arrive, it never arrived. We had to pay a taxi 35 euro to get us there. Once we were there we phoned and they lied told us that someone was there. We phoned the transport company who had never heard of us. We phoned Alpharooms again and the assured us the return transfere back to the airport would pick us up, it never arrived, this time we had to pay 50 euro for a taxi. When we arrived home I spent 3 days on the phone complaining and looking to be reimbursed. They told I would be reimbursed, I don’t hold much hope for our refund. I will never book with this company again which I consider extremely immoral and unreliable. BEWARE