AVOID AT ALL COSTS.... We had a hotel booked with alpha rooms... For limak lara in lara Turkey.We booked in December 2019. Was due to leave 8th April for 14 nights Returning 22nd April. This hotel booking was fully protected through the TTA. I paid on my credit card and we was due to pay the last instalment of £771.19 on 25th march. 2020.now we recieved an email on the 17th march 2020. With alpha rooms cancelling our booking. Which we expected.Fair enough. Due to covid19 23rd march 2020 I was promised a full refund 25th march (they still tried to take out the last payment of £771.19 even though they cancelled the booking 8 days before) then on the 20th April after numerous emails after emails to them. They tell me I have to accept a voucher.Or wait a year for a refund.Even though I was promised on the 23rd March a full refund I don't want a voucher as if they go bust its not protected through the tta.. Secondly I believe they tried to take the final payment of £771.19...even though it had been cancelled 8 days before by themselves. Because I believe they wanted an extra £771.19 of my hard earned money to palm me off with a voucher. Very very sneaky company that can not be trusted. I used to use this company all time for my holiday bookings ... BUT I would NEVER EVER use them again... And warn others NOT to book with them. I have now sent all my complaints of there sneaky practices to all the relevant complaints authorities to investigate this dodgy company....next step.... Court... I won't stop!!! just out of principal now. I will take them to court to get my money back.... Will they earn the trust of customers back? Never..... Oh and I contacted hotel... The booking was cancelled free of charge.... Yet alpharooms wanted to charge 10% cancellation fee... Even though it was alpharooms that cancelled my booking.. Not me!!! DISGUSTING COMPANY