DO NOT BOOK WITH ALPHAROOMS - YOU HAVE BEEN WARNED! Look with the outbreak with Covid 19 it has been difficult for most companies, but especially the travel/aviation Industry. But what makes the difference in these times are the companies who step up to the mark and are seen to be doing the right thing and actually engage with the client. Alpharooms are shielding behind email and "chat" with YTS students who are constantly refering to managers on what to say and I have spent 2 x 1 hour "chats" getting nowhere and being offered no support! The chats are now only coming up when you are in the payment section of a new holiday and then disappearing when the screen needs to be refreshed! They deliberately wait 5-10 minutes between each chat! Had to pay the full balance of my holiday even though my flight had been cancelled - "we can't do anything until 14 days before your holiday!!"was the commonest remark! That's too late!! Emails take days for a reply! NO TELEPHONE support what so ever so no open communication channels! The saga is ongoing but I really do not believe it will be resolved, needless to say I WILL NOT BE BOOKING WITH ALPHAROOMS AGAIN even if they are £100 cheaper than other sites - the saying goes "you get what you paid for" well NOTHING is the answer!! DO NOT BOOK WITH ALPHAROOMS!!