Booked a holiday to Spain for my son and his partner to travel in early May, obviously this was cancelled by Alpharooms because of Covid 19. Since then i have tried numerous times to contact them mainly via email as they are not taking calls to get a refund but they will not give refunds only credit notes and you can only apply for a refund in 1 years time. I have told them numerous times i do not want a credit note i want a refund but they will not give one even though the law says they have to within 14 days. I have now given up on ever getting my £1000 back and obviously taken the hit as i do not expect my son to pay me the money. I hope this company goes bust so they never take money off anyone else in the future, but if they don't go bust i would never use them again and advise anyone else who reads this not to use them either, even if it is cheaper than other companies. Anyone who finds themselves in the same situation good luck getting your money back.