They are an awful company, my daughter and her friends booked a package holiday with them for July unfortunately we had to cancel because there leaving cert was falling on the dates they were to head off, that was in March and they kept taken money out of my Daughter's account, they wouldn't reply to our emails, messager and chat we also found out that the hotel isn't opening at all this year, Alpharooms never told us we had to ring the hotel in Mallorca ourselves, we also had to cancel the flights because they were changed to another date, Aer Lingus refunded the money back into Alpharooms account and we still haven't received any money back, they are now saying we have breached our contact as we missed payments, we have all the bank statements, with all the payments paid to Alpharooms, they are trying to get out of paying my daughter and her friends there money back, they should be ashamed as the way they are treating there customers, I will never use them again.