This is the worst customer service I have ever received. During covid they refused to provide a refund Despite them cancelling. They gave a credit note. I used the credit on another hotel which also got cancelled due to covid escalations in spain. This time they will won’t change unless I pay £30 per person. The customer service is appalling. I’ve now called 4 times to try and change the hotel and dates. I have to wait 40 mins each time. Each time they say they can’t get through to the hotel and I should call back again tomorrow. I’ve wasted so much time. If I had booked direct it would have been cheaper and simpler. Never use this useless middleman! Steer clear.