Very familiar story as several people. Our hotel was cancelled 3 days prior to departure and Alpharooms suggested an alternative which had poor reviews so we declined and said we wanted a refund. After speaking to 3 different customer service employees (of Indian origin all with English names) we were told no refund was forthcoming until we accepted a voucher that can be exchanged for refund in 1 year........ yes 1 year. I explained I would take this further as what they are doing is illegal and got a refund by chargeback from Mastercard. THIS COMPANY NEEDS CLOSING DOWN