I will never use Alpharooms again !!! I Booked a holiday with alpharooms in January. I booked our holiday for three people to Tenerife paid in full, I had to cancel my holiday due to covid 19 as my partner is a front line staff member and was not permitted to leave the country. I cancelled my holiday a month and a half before we were meant to fly out. When I cancelled my holiday on the alpharooms website didn't hear from them at all I had to ring them to make sure that the holiday was cancelled. I was told that someone will be in touch in a months time and that was it. A month and a bit passed and someone from alpharooms got on to me just bouncing emails back and forward getting nowhere. They refused to contact the hotel and the airline for a refund. I tried to contact the hotel and the airline but they would not accommodate me as I did not book the holiday. They have stopped replaying to all my emails and I still have not received any refund it has now been three months and still have not received any refund of any kind. Alpharooms have pretty much robbed me of my money. I would advice everyone to stay clear of Alpharooms. There is nutting Alpha about Alpharooms. If you want any more information on how Alpharooms treat there customers there is a facebook group called: Alpharooms no refund support.