Poor delivery times and non-existent customer service. Don't trust the delivery times they quote to you. I was told to expect delivery within 8 business days. The product arrived in 21 business days. During that time, I was incorrectly told the product shipped, only for this to be delayed too. I was then offered a paltry discount on future purchases (why would I buy from them again) and radio silence on a customer service ticket. They say they aim to respond to tickets in 72 hours; it's been 2 weeks without a response. My merch didn't arrive in time for the concert due to their inaccurate delivery times, and they offered zero explanation why.