Terrible experience with them: - made a big order, delivery delayed by 1 week - multiple items were then marked out of stock and not included in the order - I tried to cancel before the parcel had shipped but they would not let me - customer service took over three days to get back to me - I was unable to refuse the delivery because the driver had already market it delivered before I came to the door - I tried to return it, but was told that I would need to pay for it - 2 of the tree plants are in terrible condition * short answer, don’t order from here! Try bloomling instead, they are a good company and I had a very positive experience with them