They claimed to have dispatched my plant. The courier has refuted this and claimed never to have received the plant. Bakker.com were entirely unconcerned with their contract with me and instead told me they would not be refunding or replacing the plant and instead expected me to wait for DPD to find it and deliver it. They acknowledged that this would mean I would likely receive a dead or dying plant, but said they would refund or replace ONLY AFTER I took delivery of the damaged plant and told me that, despite acknowledging my plant has been lost, they are not prepared to arrange a replacement. Very stressful and upsetting as it is not a small amount of money I have lost and I have now had no option now but to go through my payment provider for a refund. Disgraceful customer service and and utterly appalling business. Best avoided.