It’s was a first time experience for me with Bakker and the last. I ordered two plant pots and the delivery was £4.99 which was fine. I was then notified that the more expensive plant pot was out of stock so naturally I wanted to cancel the remaining pot as it was only £4 and I did not want to pay £4.99 for that delivery. They ignored my email and sent it out any way. Then two days later responded to say they can not cancel the order. They said I should ignore the delivery but they still would have charged £4.99 delivery fee. I think people should be careful of this happening to them as it is like a forced sale that you have no power to stop because they conveniently ignore emails. I’ve never experienced this before and its sad to think that because some companies are experiencing high sales it makes them lose their sense of customer service and take advantage of people. It’s strange and sad that they would rather make a short term £5 than gain a long term customer.