Simply put the worst experience you can possibly imagine. My dad is 90 years old and recently lost his wife of 67 years. We had to send in a death certificate to get her name taken off the account which by the way five months later still has not been done. They had no problem however killing off my dad. I know, sounds stupid, sounds impossible but They did it. I got a condolence letter for my dad‘s death. Spent three hours trying to fix this and they wanted my 90-year-old father to prove he was alive by going out and getting forms filled out and pictures taken. When I asked how they could not possibly take my mother who is deceased off the account but did take my dad off the account they had no answer. They could not put him back on. So we told them to cancel the card. A month later still getting emails still getting charges even though I got a statement saying there’s no balance no credit line no anything. I have no idea who they have working for them but they must be hiring the most stupid people they can find. They are completely in capable of getting things right. I will never ever get a Barclays card again.