I have tried to dispute a charge on my credit card for 4 months. Between not receiving my documentation after multiple attempts, some of the representatives confirmed it was received and some of them declined, a big mess. When I request a call back from supervisor I was told that it would be within 10 business days, unbelievable . After all this time waiting and after I finally spoke with a supervisor, I was informed that my case has been closed and I would have to contact the merchant in order to solve the problem. This company is a joke and I don’t recommend to anyone. Be aware