Barclay customer service is a scam. Be very scared. I have Barclay Arrival card. They offered me 12 months interest free balance transfer. I tried to transfer $2000 from another card and all of a sudden my online access was locked. Now I cannot look at my balance, make payments, or look at activity. So I called the customer service. HAH. For anyone trying to contact their customer service, good luck with that. I spent three full days trying to resolve the access issue. At one time I stayed on hold for 2 hours. Twice other times, after getting thrown to 3-4 "Relationship Managers" I got to the point where someone from security was working on restoring my access and both times I was disconnected. The customer service does not speak much English. I have not problem with accented English, but I have serious problem when they have disability forming a sensible sentence in English. Their customer service agents that they call "Relationship Managers", lack minimum English vocabulary to converse with callers on phone. But that was not the worse. Invariably the agents on phone told lies to me. Every time I provided my information, I was told that their system was upgrading and to call back after 3-4 hours. Same answer over two days. But when I asked to escalate, all of a sudden the system came online. More interestingly, the agent was looking at my account with the information I provided. But as soon as I asked to close my account and send me the final bill by mail, suddenly she could not verify my account with the last 4 digits and date of birth. What a scam. So now I don't have online access to my account, and not sure if I will receive my billing in paper form. And if my card is compromised, I will have no way in hell to dispute it. Very scary situation. And after waiting on phone for another hour and a half on the third day, I am still gotten anywhere. You cannot be sure whether your request has been processed. As of now, I am not confident that my card was locked as I requested, or billing switched to paper.