Believe all the complaints listed. One star is too many. Barclaycard customer service is so useless to anyone and any card holder. I canceled a hotel reservation at Econo Lodge in Norwalk OH 8 weeks before reservation date. I still was charged. Spent over 2 weeks talking to Priceline, BARCLAYCARD CUSTOMER SERVICE AND SEVERAL TIMES, EconoLodge Hotel Manager, Choice Hotels told me I had to contact Agoda Services, the website this hotel uses. Agoda said Priceline needs to credit this. None of them were willing to get this charge removed. I provided the cancellation number I received from the Hotel directly, but he claimed I was a 'NO SHOW" and cancellation was not in the system. BUT Choice Hotels seen it in their system. They all said to contact the others (mentioned here). None will back up the customer card holder. They put you on hold, never answer, disconnect. Then when you do get someone, you have to start all over with the issue. Priceline says because the hotel was a partner and the hotel was not willing to credit this back. They have allowed this to happen and says they could not do anything about it. With all the proof, you still get screwed over. Barclaycard does not back you up. There are many other credit card companies that will service you and support you when you experience trouble or other issues.