Barclays customer service is a freaking joke! The last two times I've redeemed points for Amazon gift cards, I've never received them. Every time I call, I get someone that barely speaks English and is impossible to understand. I tried being patient. I had to explain the situation numerous times. The person just keeps saying "ummm, ummm, ummm," They have no clue. Even after my wife got on, (she has more patience that me) she got a "supervisor " on the phone. Again, hard to understand but better than first person. He actually said it's Amazon's fault and we needed to contact them. Obviously he's mistaken. He changed his mind and said they were shipped to me but couldn't tell us how. Mail?, UPS?, Fed Ex? No tracking number. Other than this, I generally had no issues with the card. But I'm tired of these clowns. I'm closing it out today.