Ive been a customer for over 7yrs now. Never late on my payment, always in full every month. Yesterday out of the blue my card was declined, so i called in to see why, they informed me that there was to many purchase attempts. Come to find out someone tried to use my card several times but was denied. the frustration was it took over 30 mins waiting on the phone just to talk to an account specialist. so after closing my card, and requesting a replacement card i was told it will take 7-10 day by mail to get replacement Card, but the could send on by express mail for $15.00. I requested to speak with an supervisor about this fee. I was transfered and waited over 40 mins with no answer! horrible customer service. Never the past 7 yrs has i experienced this treatment from Barclay! Now today tried to access my account but have been blocked for who knows why talk with customer service rep he said he can't help but will transfer to accounts and only they can tell me why and only they can fix this. Now its over 45 mins waiting on hold and still no answer .Horrible customer service.