I received an offer to convert my Red aviator card to a Sliver Card Back in August. So I applied on line. A day later I had some questions, so I called customer service. She told me I was approved and I would be receiving the new Silver card in 7-10 days. I asked her if I would be receiving a new card number or would it be a different number. She told me the card numbers would be the same. I did not receive the card in 15 days, so I called back. I was then told that the other customer service lady was wrong and I would be receiving the new silver card before Sept 22nd. I asked again if the card numbers would be the same or a different number. He told me the other customer service agent was wrong and the numbers would be different. Well September 22nd came and 3 days later I received a card in the mail, but it was a Red aviator card not The Silver card. I called Customer service again and the man told me that the Red card was generated by mistake and the new Silver card was mailed out 2 days ago. He also said I should get it in 5-8 business days because it was send out 2 days ago. I also asked him if it would be a new number or would they be the same. He told me the last person I talked with was wrong and it would be the same number. Well 8 business days passed and no card. So I called customer service again. I was told to be patience it would arrive soon. I also asked her if the number would be the same or it would be different. She told me that the last person I talked with was wrong and the numbers would be different. Since I have been told contradictory things, I decided to press on, I asked the lady what were the new numbers? Finally she looked into the account to discover the account had never been upgraded to silver card. She told me I had canceled that request. Which, I did not cancel it. Why did it take numerous phone calls and almost 1 month and a half to find out that the account was never upgraded? I asked to speak with a supervisor. I was then told that she would need to file a report of my situation and it will take 30 days for them to contact me. The people they have working in customer service are very hard to understand and are under trained or they just give you quick answers to get you off the phone. This is a poorly run company and you should avoid it at all costs.