I formally disputed a charge online that appeared to be from a merchant off the mainland USA. This dispute was filed over 3 months ago. Barclaycard issued me a new card and number as a security measure . I never received a confirmation or acknowledgment or incident case number . Today I telephoned customer service and the representative assured me that the dispute would be re-filed. She then advised me that she was directing my call to the “supposed” security center where I waited in que for over 45 minutes and finally hung up in disgust..Telephonic customer service has been outsourced to the Philippines'. In all probability digital communication regarding written complaints is in all probability handled by off shore as well The representative also stated that Barclay had difficulty in locating my account because the same should have reflected a suffix, which is not posted on my card. I have little faith in the off shore service.. I called back and was connected to a different rep. I asked for the mainland number. He gave the same exact number I was calling. Then I asked him for a different number..I was directed to a spam number congratulating me on winning a $100.00 Wal-Mart gift card..This was done purposely . I finally made a connection to the mainland. A male voice answered from what appeared to be a cellular connection. It sounded as though he was communicating within a bathroom. He stated that he would re-direct me to the Security center where once again no one responded