Finally registered for online banking/barclaycard only to be told I couldn't use the service I required. Phoned & still couldn't access the service I required; was advised to phone & try again. It is a system completely inaccessible to people and as for the older generations, what will happen to them if they can't access their accounts? Not sure why I'm even writing this because nothing changes; beware the younger generation...it will get worse!!!!! On a better note, I finally got through to a human being, her name is Danielle & she was brilliant; as were the 2 other people I had to speak to before her. Bring back the human element...at least keep open the branches you still have, & open more if you dare to be different & better than the rest of the banks