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Helen
I wish there was an option to leave zero stars. Worst customer service, bar none. Automated telephone system doesn't work (hasn't worked in many months so it's clearly a calculated decision not just a temporary fault). It just loops around back to the beginning no matter which options you press - so you end up with no choice but to speak to an advisor which can take hours to get through. Tonight was the final straw. 2 hours in the queue - finally had my call answered just before 9pm and spoke to someone for 30 seconds before the call was cut dead. Beyond disgusted with this company. They clearly want to force everyone to download their APP by making it virtually impossible to contact them any other way. If you don't want the APP or haven't got a smart phone, basically, they don't give a stuff about you as a customer.
2 years ago
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Barclaycard has a 1.2 average rating from 891 reviews

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