My credit card information was stolen. I reported it online to Barclays, which was about 10 days after the transition occurred. Barclays policy is to send a letter stating you need to call their investigation group. You must speak to the investigation group...anyone you speak to who isn't the Barclays investigation group will take the information...but will not pass it to the investigation group. Barclays is available 24/7 however the investigation group hours are only 10am-3pm during business hours. If you call at 8am, when they say they are open, you will be put on hold and re-directed to other parts of Barclay for over an hour. Then when you finally get on the phone with Barclays investigation group, they will request that you recite to them those purchases that you do not recognize. Then lessoned learned from me, you need to have them recite it back. This is the only information they use in the investigation...not the information you provided over a week ago online. They check the information online against what the person in the group has written down properly and then you will get your money back. If they do not recite it properly back to you, make sure you get them to write it correctly. Then it will take up to 90 days for them to clear the investigation.