My hell with Barclays began with the AARP switch from Chase to Barclays credit card. Now that several months have past following resolution of my three cases (all regarding the same single issue), I have finally calmed down enough to hopefully give some advice that will work for you. After three months of hell trying to rectify the problem with Barclays, including complying with faxing paperwork repeatedly, I finally WROTE AARP: https://help.aarp.org/s/contactsupport AARP did respond in a timely manner, and I received this: “AARP Services, Inc. monitors all member correspondence pertaining to all of our service provider concerns…. I have forwarded your concerns to an Escalations Team I work with at Barclays for their review and outreach to you.” Finally, there was another path to Barclay. Barclay did respond to me with AARP’s prodding. Barclays’ SABRINA from ‘the executive office of the president’ did contact me. The number is 1 (866) 750-6031. Although you may only leave a message at this phone number, Sabrina did call me back. After several calls back and forth, the Barclays error on my account was finally corrected. Good luck to you. The Barclay nightmare is harrowing!